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Hotel Operations Director

3 weeks ago

CarrickonShannon, County Leitrim, Ireland beBeeManagement Full time €35,000 - €45,000
Job Title: Assistant Front Office Manager

Our hotel is seeking an experienced Front Office Manager to lead our friendly team in delivering exceptional guest experiences.

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  • Key Responsibilities:
  • Implement and train staff on standard operating procedures (SOPs) to ensure seamless operations.
  • Oversee the preparation of arrivals and departures to guarantee a positive experience for our guests.
  • Manage reservations calls efficiently, providing outstanding service and guest care.
  • Participate in daily meetings to discuss ongoing projects and departmental goals.
  • Coordinate room allocations with the accommodation team to ensure timely availability.
  • Promote the hotel's services and local attractions to all guests.
  • Maintain accurate filing and administration systems within the department.
  • Recruit and train new team members to enhance our Front Office operations.
Requirements:
  • Previous experience as a Front Office Manager is essential.
  • Working knowledge of Front Office Systems is required.
  • Excellent written and spoken English skills are necessary.
  • Excellent interpersonal, organizational, and communication skills are essential.
  • Familiarity with front office operations standards and reception management is beneficial.