
High-Performance Front Office Director
2 days ago
We are seeking an experienced Front Office leader to join our team. This is a leadership role that requires the ability to lead and support a team to deliver exceptional guest experiences.
Key Responsibilities:
• Develop, implement and train operational procedures
• Ensure efficient arrival and departure processes meet high standards of guest satisfaction
• Manage reservations calls while delivering excellent guest care
• Attend regular meetings such as daily stand-ups and weekly departmental meetings
• Oversee room allocation and coordinate with accommodation teams for timely availability
• Promote the hotel, its outlets and local activities to all guests
• Maintain accurate filing and administration in the department
• Recruit and train new team members
Requirements:
• Previous experience in a similar role is essential
• Strong knowledge of front office systems
• Excellent written and spoken English skills
• Strong interpersonal, organizational and communication skills
About Our Team:
We are a friendly and efficient front office team looking for an experienced leader to join us. If you are looking to take your career to the next level, this may be the opportunity for you.
What We Offer:
• Competitive remuneration package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
How to Apply:
If you have the skills and experience required for this role, please submit your application.
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