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Luxury Front Office Team Lead

3 weeks ago

CarrickonShannon, County Leitrim, Ireland beBeeLeadership Full time €40,000 - €50,000
Front Office Leader

Job Opportunity:

  • An excellent chance to oversee a dedicated Front Office team in a luxurious environment.

About the Position:

The ideal candidate will have proven experience in hotel front office operations in a managerial or supervisory role. Strong leadership and effective communication skills are essential to motivate and inspire a team, with a keen eye for detail and a customer-centric mindset.

Responsibilities:

  • Oversee daily front desk operations including check-in/check-out, reservations, and guest queries.
  • Lead, support, and train front desk staff to maintain high service standards.
  • Address guest complaints and resolve issues promptly to ensure satisfaction.
  • Collaborate with other hotel departments to ensure seamless operations.
  • Prepare weekly schedules for the Front Office team.
  • Work with the Accommodation department to manage room inventory and maximize occupancy/revenue.
  • Monitor Front Office systems and equipment, reporting any issues promptly.

Requirements:

  • Proven experience in hotel front office operations in a managerial or supervisory role.
  • Strong leadership and effective communication skills.
  • Excellent organizational skills with a keen eye for detail.
  • A customer-focused mindset and a passion for exceptional service.

What We Offer:

  • Competitive salary.
  • Free parking.
  • Opportunities for career advancement and professional development.
  • Generous employee discounts and perks.
  • Recognition and rewards program.
  • Employee referral scheme.
  • Team events.
  • Meals on duty.