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Reception and Guest Services Associate

1 week ago

Kilkenny, Kilkenny, Ireland Lyrath Estate Hotel Full time
Job Responsibilities:
  • To provide excellent customer service, responding promptly to guest inquiries and requests.
  • To ensure efficient check-in and check-out procedures, handling cash, charge, float, and till operations according to company policy.
  • To maximize sales through up-selling, utilizing incentives and promotions to enhance revenue.
  • To maintain accurate knowledge of all bedrooms, their locations, and amenities.
  • To allocate arrivals for the next day's business and provide information on local amenities and transport.