Hotel Reception Supervisor

4 days ago


Kilkenny, Kilkenny, Ireland Langtons Hotel Kilkenny Full time
About the Role

We are seeking an experienced and professional Hotel Reception Supervisor to join our front-of-house team at Langtons Hotel Kilkenny. The successful candidate will be responsible for supervising a team of six receptionists, overseeing the day-to-day operations of the front desk, and ensuring that all procedures are adhered to across all functions.

The ideal candidate will have a proven track record of leadership and team management, excellent communication and problem-solving skills, and the ability to multitask and remain calm under pressure. If you have a passion for hospitality and a natural ability to lead, we'd love to hear from you.

Key Responsibilities:

  • Lead by example, delivering outstanding customer service at all times.
  • Supervise a team of six receptionists, ensuring smooth check-ins, check-outs, and guest interactions.
  • Handle guest inquiries, complaints, and special requests professionally and efficiently.
  • Maintain a strong presence in the lobby, assisting guests and supporting the team as needed.
  • Ensure the front desk is always well-presented, organised, and running efficiently.
  • Manage, train, and mentor a team of six receptionists, ensuring high performance and motivation.
  • Schedule shifts and ensure adequate front desk coverage at all times.
  • Conduct regular team meetings to provide updates, feedback, and training.
  • Assist in recruiting and onboarding new reception staff as needed.
  • Ensure that all procedures are adhered to across all functions.
  • Work closely with housekeeping, maintenance, reservations, and F&B teams to ensure seamless guest experiences.
  • Communicate guest preferences, special requests, and VIP arrivals to relevant departments.
  • Coordinate with accounts for billing queries, payments, and invoicing.

Required Skills & Qualifications:

  • Previous experience as a Senior Receptionist, Front Office Manager, or similar role in a hotel setting.
  • Strong leadership and team management abilities.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and remain calm under pressure.
  • Knowledge of HotSoft PMS is an advantage but not essential.
  • Strong problem-solving skills and a proactive approach to guest service.
  • A warm, professional, and welcoming demeanor.
  • Knowledge of local attractions and events to assist guests with recommendations.
  • Multilingual abilities are a plus.

Benefits:

  • Competitive salary.
  • Attractive and flexible hours.
  • Career development and training opportunities.
  • A friendly, supportive, and family-oriented work environment.


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