Front Office Manager
4 days ago
We are seeking a highly organised and motivated Front Office Manager to lead our front-of-house team at Langtons Hotel Kilkenny. The successful candidate will be the face of the hotel, ensuring a seamless guest experience from check-in to check-out.
The ideal candidate will have previous experience in a similar role, excellent leadership skills, and the ability to multitask and remain calm under pressure. If you have a passion for hospitality and a natural ability to lead, we'd love to hear from you.
Key Responsibilities:
- Lead by example, delivering outstanding customer service at all times.
- Oversee the reception team, ensuring smooth check-ins, check-outs, and guest interactions.
- Handle guest inquiries, complaints, and special requests professionally and efficiently.
- Maintain a strong presence in the lobby, assisting guests and supporting the team as needed.
- Ensure the front desk is always well-presented, organised, and running efficiently.
- Manage, train, and mentor a team of six receptionists, ensuring high performance and motivation.
- Schedule shifts and ensure adequate front desk coverage at all times.
- Conduct regular team meetings to provide updates, feedback, and training.
- Assist in recruiting and onboarding new reception staff as needed.
- Ensure that all procedures are adhered to across all functions.
- Work closely with housekeeping, maintenance, reservations, and F&B teams to ensure seamless guest experiences.
- Communicate guest preferences, special requests, and VIP arrivals to relevant departments.
- Coordinate with accounts for billing queries, payments, and invoicing.
About Us:
Langtons Hotel Kilkenny is a charming, family-run boutique hotel known for its warm hospitality, attention to detail, and exceptional guest service. With a strong focus on personalised experiences, we take pride in creating a welcoming atmosphere for all our guests.
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