Reception Team Lead
4 days ago
We are looking for a highly skilled and experienced Reception Team Lead to join our front-of-house team at Langtons Hotel Kilkenny. The successful candidate will be responsible for leading a team of six receptionists, overseeing the day-to-day operations of the front desk, and liaising with all hotel departments to ensure efficiency and exceptional service.
The ideal candidate will have a proven track record of leadership and team management, excellent communication and problem-solving skills, and the ability to multitask and remain calm under pressure. If you have a passion for hospitality and a natural ability to lead, we'd love to hear from you.
Key Responsibilities:
- Lead by example, delivering outstanding customer service at all times.
- Oversee the reception team, ensuring smooth check-ins, check-outs, and guest interactions.
- Handle guest inquiries, complaints, and special requests professionally and efficiently.
- Maintain a strong presence in the lobby, assisting guests and supporting the team as needed.
- Ensure the front desk is always well-presented, organised, and running efficiently.
- Manage, train, and mentor a team of six receptionists, ensuring high performance and motivation.
- Schedule shifts and ensure adequate front desk coverage at all times.
- Conduct regular team meetings to provide updates, feedback, and training.
- Assist in recruiting and onboarding new reception staff as needed.
- Ensure that all procedures are adhered to across all functions.
- Work closely with housekeeping, maintenance, reservations, and F&B teams to ensure seamless guest experiences.
- Communicate guest preferences, special requests, and VIP arrivals to relevant departments.
- Coordinate with accounts for billing queries, payments, and invoicing.
Administrative & Systems Management:
- Oversee reservations, ensuring accuracy and efficiency in bookings.
- Monitor and update the property management system (PMS) and other front desk software.
- Ensure compliance with hotel policies, procedures, and health & safety regulations.
- Generate reports on occupancy, revenue, and guest feedback for management review.
Benefits:
- Competitive salary.
- Attractive and flexible hours.
- Career development and training opportunities.
- A friendly, supportive, and family-oriented work environment.
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