Representative of Exceptional Customer Experience
1 week ago
We are seeking a skilled and customer-focused individual to join our team as a Customer Services Representative.
This role involves processing reservation requests, managing customer queries, and providing top-class training and empowerment to make confident decisions.
The ideal candidate will have excellent verbal and written skills, be adaptable, and enjoy diversity.
As a member of our team, you will have the opportunity to grow and develop your career with clear paths for progression.
Key Responsibilities:
- Support and enhance the customer experience through top-class training and empowerment.
- Process all reservation requests received by phone or email for the Dutch market.
- Become an expert on Marriott global reservation systems.
- Manage customer queries confidently and provide effective solutions.
To be successful in this role, you will need to possess:
- Excellent verbal and written communication skills.
- Ability to build rapport easily with customers.
- Adaptability and willingness to learn.
- Enthusiasm for diversity and inclusion.
At our organization, we are committed to ensuring our associates explore and realize their full potential. We offer:
- A diverse and inclusive work environment.
- Clear career paths and opportunities for growth.
- Flexible working arrangements to accommodate busy lives.
- Leave of Absence programme.
- Paid Sick leave.
- Parents Leave.
- Parental Leave.
- Full Paid Maternity Leave.
- Incentive Programme.
- Life Assurance.
- Travel and bike-to-work schemes.
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