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Customer Service Expert

3 weeks ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €35,000 - €42,500
Customer Experience Champion

McSport is a leading provider of sports and fitness equipment in Ireland.

The role entails delivering exceptional customer service and being the first point of contact for valued customers - solving problems, championing their needs, and continuously improving how we serve them.

Key Responsibilities:
  • Manage a high volume of inbound queries across multiple channels.
  • Provide timely, empathetic support and accurate information to customers.
  • Resolve complaints relating to products, deliveries, or general issues with a solutions-first mindset.
Requirements:
  • Excellent written and verbal communication skills (Fluent English essential).
  • Strong troubleshooting, prioritisation, and problem-solving abilities.

Collaboration and Problem Solving

  • Work cross-functionally with colleagues to resolve issues quickly and effectively.
  • Liaise daily with courier partners to ensure timely deliveries and accurate tracking.

Technology and Innovation

  • Play an active role in adopting AI tools and automation with full training and support provided.