Service Delivery Coach

5 days ago


Dublin, Dublin City, Ireland Kone México Full time
About the Role:

We are seeking a talented Service Delivery Coach to join our team in Dublin. As a Service Delivery Coach, you will be responsible for providing ongoing development of our maintenance field operatives, enhancing their competencies. You will plan and conduct new and existing KONE methods trainings, proactively preparing operatives for new products and services impacting methods, processes, and tools. You will identify competence development needs (together with business and function stakeholders) and develop and localize technical trainings.

You will also enable improvement in productivity by utilizing our digitalization and connectivity solutions and play a key role in building stronger local technical hubs. Key responsibilities include:
  • Training delivery and site activities: Train proactively and coach field operatives in the Training Center and on site.
  • Conduct onboarding and refresher training on KONE maintenance processes and procedures, ensuring high-quality standards.
  • Provide training on the importance of connectivity and how to utilize the tools available.


Key Performance Indicators:

Your success will be measured by your ability to:
  • Develop and deliver high-quality training programs.
  • Enhance the competencies of our maintenance field operatives.
  • Improve productivity by utilizing our digitalization and connectivity solutions.


Requirements:

To succeed as a Service Delivery Coach, you will need:
  • 5+ years of experience in lift service, maintenance, and minor repairs.
  • Fully qualified electrician.
  • Good technical understanding of product and service solutions and methods, knowledge of KONE and non-KONE equipment.
  • Good digital and IT skills.
  • Willingness to learn.
  • Good communication and interpersonal skills.
  • Willingness to travel.
  • Irish Driving Licence.
  • Good written and spoken English.


Benefits:

We offer a competitive salary and benefits package including annual bonus up to 15%, Company car, KONE pension scheme, and other benefits. At KONE, we value innovative thinking and collaborative working culture where we focus on creating an innovative and collaborative work environment.

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