Customer Service Specialist

6 days ago


Kilkenny, Kilkenny, Ireland Audi Approved :plus Kilkenny Full time

Audi Kilkenny is seeking an experienced Customer Service Specialist to join their dedicated team. This role offers a unique opportunity to apply your skills in a dynamic motor industry career.

Key Responsibilities:
  1. Act as the first point of contact with customers, converting queries into service bookings when appropriate.
  2. Generate documentation for service bookings.
  3. Meet and greet customers professionally, ensuring prompt and courteous service.
  4. Handle vehicle reception and handback processes.
  5. Agree on costs and deadlines with customers, clarifying issues related to services or repairs.
  6. Monitor service progress, communicating changes in cost-estimates, promised delivery times, or recommended services to customers.
  7. Work efficiently and professionally as part of a team.
  8. Liaise with other teams, management, reception, warranty, parts, and sales departments.
Additional Tasks:
  1. Maintain stock levels, processing parts deliveries, orders, and returns.
  2. Deal with aftersales customers via phone and in-person interactions.
  3. Handle customer inquiries and provide solutions.
  4. Coordinate daily parts deliveries.
  5. Promote accessories sales.
  6. Perform general warehouse duties.
  7. Cultivate customer relationships through follow-up and prospecting activities.


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