Customer Experience Ambassador

4 days ago


Dublin, Dublin City, Ireland Permanent TSB Full time
Job Description

As a Branch Customer Experience Champion, you will play a vital role in delivering exceptional customer service and promoting the bank's products and services. You will work closely with your team and Branch Lead to achieve business objectives and ensure day-to-day branch operations are run smoothly and compliantly.

Key Responsibilities:
  • Provide outstanding customer service and advise customers on their product and financial needs.
  • Support the efficient delivery of business objectives and day-to-day branch operations.
  • Develop skills through participation in our Collaborative Customer Conversations program.
  • Familiarize yourself with the Bank's Customer Segmentation Strategy and participate in in-branch and local promotional activities.

Requirements:
  • QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours.
  • Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
  • Significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.


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