Customer Experience Ambassador
1 day ago
At Permanent TSB, we're committed to delivering exceptional customer experiences. As a Customer Experience Champion, you'll play a vital role in ensuring our customers receive the best possible service. Your responsibilities will include supporting day-to-day branch operations, providing expert advice on products and financial needs, and generating sales leads in line with our Omni-Channel ethos.
Key Responsibilities- SUPPORT THE EFFICIENT DELIVERY OF BUSINESS OBJECTIVES AND DAY-TO-DAY BRANCH OPERATIONS IN A COMPLIANT MANNER.
- PROVIDE AN EXCELLENT LEVEL OF CUSTOMER SERVICE AND ADVISE OUR CUSTOMERS THROUGHOUT THEIR PRODUCT/financial NEEDS JOURNEY.
- GENERATE AND EXECUTE SALES FROM LEAD (WHERE QUALIFIED TO DO SO) TO FULFILMENT IN ACCORDANCE WITH THE OMNI-CHANNEL ETHOS AND ACTIVITY MANAGEMENT SYSTEM.
You'll work collaboratively with your team and Branch Lead to drive business success and deliver exceptional customer experiences. If you have a passion for customer service, sales, and driving business growth, this could be the ideal opportunity for you.
Requirements- QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
- Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
- A significant level of proven sales, customer service or clerical experience in a regulatory compliant environment.
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