Director of Customer Engagement

7 days ago


Dublin, Dublin City, Ireland Amach Full time

About Us

Amach is a technology-driven company with headquarters in Dublin and remote teams across the UK and Europe. Our blended teams are optimised to deliver high-quality solutions, combining local and nearshore talent.

We specialise in cloud migration and development, digital transformation, agile software development, DevOps, automation, data, and machine learning.

Job Overview

Our customer requires an experienced Interim Head of Customer Lifecycle Management (CLM) to lead the CLM team, ensuring seamless operations within the Customer Lifecycle Management function.

You will lead a high-performing team, driving data-driven engagement strategies and cross-functional collaboration across Marketing, Loyalty, Data, Analytics, and Tech teams.

Key Responsibilities

  • Lead the CLM team to deliver customer involvement initiatives proficiently
  • Oversee customer lifecycle campaigns using Salesforce Marketing Cloud
  • Ensure data-driven insights guide campaign performance and optimisation
  • Act as the primary CLM contact for internal stakeholders and compliance teams
  • Manage CRM and CXTech tools to maximise automation and personalisation
  • Collaborate with Marketing, Loyalty, Analytics, and Tech teams to align strategies
  • Track campaign performance metrics and recommend improvements

Requirements

  • Extensive experience in CRM, customer lifecycle management, or retention marketing
  • Robust management skills with a track record in operational management
  • Expertise in Salesforce Marketing Cloud and customer data platforms
  • Ability to solve problems, work with stakeholders, and use data to make decisions
  • Experience with GDPR compliance and data privacy regulations
  • Proven ability to drive cross-functional collaboration and business impact

What's In It For You

An opportunity to join a fast-growing company with options for career advancement, learning and development opportunities, flexible working environment, and competitive salaries based on experience.



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