Scheduler

1 week ago

Belfast, Ireland beBeeScheduling Full time €35,000 - €40,000

We are seeking a skilled and experienced Scheduling Coordinator to join our team. This is an exciting opportunity to work with a large enterprise with a strong global presence.

Key Responsibilities
  • Schedule and manage appointments efficiently using relevant planning and response systems, ensuring all tasks are allocated and completed within agreed client timescales.
  • Optimise engineers' workflows by developing and maintaining productive and efficient work routes, maximising their time and resources.
  • Monitor and track job progress to ensure all Key Performance Indicators (KPIs) and client expectations are consistently met.
  • Closely collaborate with clients, engineers, and internal teams to ensure smooth scheduling operations and address any issues promptly.
  • Conduct customer satisfaction surveys, maintain accurate records, and ensure compliance with company procedures.
  • Assist in the training and on-boarding of new starters, ensuring they understand scheduling systems, processes, and responsibilities.
  • Support continuous improvement initiatives by identifying areas for enhanced efficiency and process optimisation.
Essential Criteria
  • Strong organisational and time-management skills, with the ability to handle multiple tasks and prioritise effectively.
  • Proficiency in MS Office applications, particularly Excel and Word.
  • Previous administrative experience dealing with scheduling or planning is highly desirable.
  • Excellent communication and interpersonal skills to engage effectively with engineers, clients, and stakeholders.
Desirable Criteria
  • Knowledge of scheduling and appointment management systems used in construction or regeneration services.

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