Operational Performance Specialist

1 week ago

Galway, Galway, Ireland beBeeService Full time €70,000 - €75,000

Job Title: Service Excellence Manager

As a Service Excellence Manager, you will play a pivotal role in leading and supporting operational teams across the Munster region to deliver exceptional service standards.

Key Responsibilities:

  • Lead and support operational teams to achieve excellence in service delivery.
  • Build and maintain strong relationships with clients, ensuring trust and contract compliance.
  • Drive operational performance by consistently meeting KPIs, budgets, and service standards.
  • Champion innovation and continuous improvement, identifying opportunities to enhance the customer experience.
  • Ensure all sites operate in line with group policies, including health & safety, sustainability, and food safety standards.
  • Deliver financial targets and manage resources effectively.
  • Support new business mobilisations and retention of existing contracts.

Requirements:

  • Proven experience in multi-site management, preferably within catering, hospitality, or facilities management.
  • Strong leadership and people management skills, inspiring and motivating diverse teams.
  • Excellent communication and relationship-building skills, with a client-focused approach.
  • Commercially astute with a track record of delivering financial and operational targets.
  • Flexible and resilient, thriving in a fast-paced environment.
  • Full driving licence and ability to travel regularly within the Munster region.

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