Customer Experience Coordinator

4 days ago


Dublin, Dublin City, Ireland Elis Ireland Full time
Job Description

We are seeking an experienced Internal Account Agent to join our team at Elis Ireland. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and supporting our Key Account Managers in their daily activities.

Your primary responsibilities will include managing customer accounts, providing timely and accurate information, resolving queries efficiently, and fostering strong relationships between customers and Elis Ireland.

You will also be required to process new sales contracts, manage additions and reductions, and handle customer contract renewals, among other key responsibilities.

Key Tasks
  1. Work closely with Key Account Managers to manage customer accounts effectively.
  2. Provide timely and accurate information to Key Account Managers or customers as needed.
  3. Address all customer query correspondence within agreed time frames and ensure prompt resolution.
  4. Develop and maintain excellent relationships between customers and Elis Ireland.
  5. Collaborate with internal teams to ensure seamless service delivery.
Essential Requirements
  • Excellent interpersonal and communication skills.
  • Able to work effectively in a fast-paced environment.
  • Proficient in computer systems and applications.
  • Strong business acumen and commercial skills.
  • Organised and able to prioritise tasks effectively.


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