Industry-Leading Customer Experience Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeSuccess Full time €35,000 - €42,500
Customer Success Professional

We are seeking a skilled Customer Success Professional to join our team. In this role, you will be responsible for developing and maintaining strong relationships with assigned customers to ensure high levels of customer satisfaction.



About the Role

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. You will work closely with our senior leaders, who see your potential and are committed to your growth and development.


  • Assist in the management and development of long-term business relationships with customers by understanding their goals and responding to their requests.
  • Be a point of contact for customers and work closely with our internal teams to manage customer escalations (e.g., queries, issues, feature requests).
  • Become an expert in our products and services and stay up to date with product enhancements, act as a consultant and share best practices with customers.


What We Offer

A competitive remuneration package is on offer, including company-paid health insurance, life assurance, pension, bonus package, long service awards and employee referral scheme.


Our benefits package is designed to support your well-being and provide opportunities for professional development. Join us and become part of a talented team that is shaping the future of SaaS software.



Requirements
  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum of 2 years relevant experience in a customer-facing role, preferably in Fintech.
  • ERP experience and knowledge of business processes in accounts payable, highly desirable.


SoftCo values diversity and inclusion, believing different perspectives drive innovation. We are an equal opportunities employer and welcome applications from all backgrounds.



Location: Dublin, Ireland


Employment type: Full-time


Seniority level: Not Applicable



Skill Requirements
  • Strong interpersonal communication and presentation skills.
  • Ability to communicate and present technical information in non-technical terms.
  • Proactive approach and commercial focus.
  • Customer-focused, structured and highly organised.
  • Strong listening skills and ability to understand others' viewpoints.
  • Ability to work independently and as part of a team.

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