
Customer Experience Manager
6 days ago
This job role is focused on creating exceptional customer experiences and leading a passionate team to deliver outstanding service and operational excellence.
The ideal candidate will be at the forefront of driving sales growth, analysing data, and collaborating with the Concession Manager to maximise department performance.
Key Responsibilities:- Deliver expert styling advice and product knowledge to customers, ensuring a seamless shopping experience.
- Analyse sales data to inform business decisions and drive growth.
- Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Customer Focus: Deliver outstanding customer service and lead by example.
- Product Passion: Showcase genuine interest in products and share enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek personal and professional development opportunities.
- Excellent Communication: Clear, confident, and empathetic in customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments.
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Collaborative and dynamic work environment.
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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