Customer Experience Manager

1 day ago

Dublin, Dublin City, Ireland beBeeStrategic Full time €80,000 - €120,000
Job Description

The Senior Customer Success Manager I is a strategic role responsible for delivering exceptional customer experiences to our key account base.

You will work closely with the sales and CSM team to ensure that we deliver value and drive adoption with our biggest deployments. You will need to balance account management with business expertise to lead with strong recommendations for our critical stakeholders.

Key responsibilities include driving growth and retention across our strategic customer base, owning and managing a portfolio of clients, and championing the customer voice internally by influencing and collaborating with cross-functional teams including Product, Support, Engineering, and Sales.

You will serve as a trusted advisor to key stakeholders, building strong relationships that drive long-term partnership and success.

Requirements
  • 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS organization, with proven success managing ARR and a large portfolio of key accounts.
  • Strong analytical and critical thinking skills; adept at breaking down complex, ambiguous challenges into actionable solutions.
  • Curious and growth-oriented, eager to learn, adapt, and embrace challenges in dynamic environments.
  • Results-driven, with a consistent track record of achieving both individual and team objectives.
  • Collaborative team player who thrives in fast-paced, evolving environments while demonstrating flexibility and resilience.
  • Commercially astute, skilled in negotiations, objection handling, and driving ARR growth.
  • Deep understanding of SaaS business models with experience supporting enterprise accounts to deliver measurable value realization across global teams.
  • Proven ability to build credibility and serve as a trusted advisor, guiding customers toward successful outcomes and long-term partnerships.

What We Offer

We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.

Work Arrangement

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making.

As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

Our Commitment to Inclusion

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination.

We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

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