Client Experience Champion
1 week ago
The Client Service Manager role is a critical position in our organization, responsible for ensuring seamless client experiences. Key responsibilities include managing functional teams, coordinating work and communication activities, and resolving issues.
- Manages functional teams to ensure timely delivery of information and work products.
- Coordinates work, communication, and issue resolution activities with stakeholders.
- Develops and maintains strong relationships with clients, ensuring their needs are met and exceeded.
Key Performance Indicators (KPIs) for this role include:
- Client satisfaction ratings.
- Timeliness and accuracy of deliverables.
- Effective communication and issue resolution skills.
For this role, we seek a candidate with:
- A degree in a relevant discipline.
- Experience in a client-focused role within the financial services or banking industry.
- Operational experience in Transfer Agency or related fields.
- Previous experience with people management and change management skills.
- Strong relationship-building skills and ability to communicate effectively.
As a Northern Trust partner, you will benefit from:
- Opportunities for career growth and development.
- Flexible and collaborative work environment.
- Access to senior leaders and mentorship opportunities.
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