Customer Service Specialist

7 days ago

Waterford, Waterford, Ireland beBeeCustomerService Full time €45,120 - €60,600

Key Responsibilities:

  • Manage inbound and outbound customer contact by responding to and resolving queries, logging different contact types, and recording interactions.
  • Deliver appropriate solutions and provide an effortless service to customers using skills and knowledge.
  • Resolve product and service problems by clarifying the customer's query and identifying a resolution.
  • Take ownership of issues and follow through on commitments.
  • Recommend improvements based on customer needs analysis.
  • Participate in daily conversations with manager.
  • Share knowledge freely with others.
  • Work independently or as part of a team, contributing to Team Goals and Objectives and achieving personal objectives.
Operational Skills Required:
  • Excellent verbal and written communication skills.
  • Customer service orientation.
  • A responsible attitude.
  • Adaptability and flexibility.
Experience Required:
  • Leaving certificate or equivalent qualification required.
  • Knowledge of customer service principles and practices.
  • Teamwork and working on own initiative.
  • IT literacy.

About Us:

We celebrate diversity and recognise its value and opportunity. We want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

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