Customer Service Expert

3 days ago


Waterford, Waterford, Ireland beBeeCareer Full time €40,000 - €55,000
Portugal Career Opportunity

We are seeking a skilled Customer Experience Specialist to join our international team in Portugal.

This is an excellent opportunity to grow your career while experiencing the vibrant culture and lifestyle of Portugal.

Job Responsibilities:
  • Be the friendly face of the client, supporting customers via chat, phone, or email.
  • Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.
  • Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.
  • Support investigations into fraud, disputes, and complaints with accuracy and empathy.
  • Spot and support vulnerable customers, escalating when needed.
  • Share your knowledge with teammates, helping to improve training and processes.
Requirements:
  • Fluent English (C1/C2) written and spoken.
  • Previous customer service experience, ideally in banking, insurance, or financial services.
  • At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.
  • A proven ability to meet targets while delivering top-tier service.
  • Empathy, adaptability, and a genuine desire to help people.
  • EU passport or Portuguese residency card required.
What We Offer:
  • A stable role with clear career progression and training opportunities.
  • Health insurance from day one.
  • Relocation package: initial flight expenses refunded, company-provided apartment (subject to availability), and annual return flight to your home country (within Europe).
  • Free Portuguese language lessons, sports activities, and fun events.
  • Competitive monthly and quarterly performance bonuses.


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