Healthcare Patient Care Specialist

1 week ago

Dublin, Dublin City, Ireland beBeePatientCare Full time €30,000 - €40,000

Job Overview:

We are seeking a highly skilled and empathetic Patient Care Specialist to join our team. As a key member of our patient support group, you will play a vital role in delivering exceptional care to patients across multiple channels.

About the Role:

This dynamic position requires strong communication, problem-solving, and multitasking skills. You will be responsible for handling written and verbal communications, addressing patient inquiries promptly, and collaborating with various teams to ensure a seamless healthcare experience.

Key Responsibilities:

  • Patient Support: Provide prompt and professional responses to patient inquiries via phone, email, and other channels.
  • Medical Administration: Assist the clinical team with communication between healthcare professionals and manage administrative tasks.
  • Complaint Management: Log and escalate complaints or incidents as necessary.
  • Stakeholder Communication: Facilitate communication between patients, labs, and partner pharmacies.
  • Team Collaboration: Work closely with the Patient Care Team and other departments to deliver top-tier patient support.
  • Compliance: Ensure adherence to regulatory requirements and industry standards.

Requirements:

  • Call Centre Experience: Proven track record of working in a call centre or customer support environment, preferably in healthcare.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport quickly.
  • Problem-Solving Skills: Ability to manage and prioritize multiple tasks in a fast-paced environment.
  • IT Proficiency: Proficient with IT systems, including booking systems, email, and Google Suite.
  • Empathy: Empathetic and genuinely committed to helping patients.
  • Adaptability: Ability to remain calm under pressure and adapt to changing demands.

Benefits:

  • Flexible Working: Opportunity to work remotely or in a hybrid setting (dependent on role).
  • Professional Development: Access to training and development opportunities to enhance your skills and career.
  • Wellness Initiatives: Free access to wellness programs, including advice, counselling, and corporate discounts.
  • Career Advancement: Opportunities for career growth and advancement within the organization.

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