Technical Support Specialist

6 days ago


Kerry, Ireland Liebherr Container Cranes Ltd Full time
About the Role

This is an exciting opportunity to join our team as a Technical Advisor. As a key member of our customer service department, you will play a vital role in coordinating and supporting our service engineers, customers, and mixed sales companies.

Your Key Responsibilities Will Include:

  • Coordinating service and support for our products and services.
  • Providing timely support to our customers, both directly and indirectly.
  • Delivering on-site support in emergency situations.
  • Preparing and delivering technical reports.
  • Training clients, employees, and apprentices.
  • Liaising with internal departments to eliminate faults and improve products.
  • Working with our sales department to promote and develop business opportunities.
  • Maintaining KPI and targets.
  • Maintaining a customer-focused approach.
  • Ensuring quality, environmental, and Health & Safety standards are always met.
  • Contributing to Continuous Improvement and Quality Management.
What We're Looking For

To succeed in this role, you'll need:

  • A third-level qualification in engineering or a relevant trade.
  • Proficiency in MS Office suite of programs.
  • Excellent communication skills in English.
  • Experience in a similar technical support role.
  • Knowledge of PLCs and VSDs.
What We Offer

We provide a competitive salary, pension scheme, training opportunities, and more.



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