Strategic Client Relationship Manager

1 week ago

Galway, Galway, Ireland beBeeAccountability Full time
Customer Success Manager Job Description\

As a Customer Success Manager, you will play a pivotal role in ensuring our customers have an exceptional experience with our platform. You will be responsible for managing a portfolio of accounts and fostering strong, long-lasting relationships with key stakeholders.

\

Your success will be measured by customer satisfaction (NPS), retention, referrals, and active use of our solutions. You will work closely with cross-functional teams to provide seamless support throughout the customer lifecycle.

\Key Responsibilities:\
  • Renew and grow customer accounts through proactive needs anticipation, product/service recommendations, and exceptional customer experiences.
  • Increase client satisfaction via Net Promoter Score.
  • Provide best-in-class customer experiences across all phases of the customer lifecycle, collaborating with implementation/project teams, administrative staff, IT teams, and users.
  • Serve as the voice of the customer across departments, including sales, expansion, services, marketing, finance, customer transactions, and operations teams.
  • Collaborate with the Expansion Sales team to identify, qualify, and pass on expansion leads.
  • Work alongside the Implementation team to facilitate product/module integration with senior stakeholders, including C-Suite and Directors.
  • Build and maintain direct client relationships with key stakeholders and retain those relationships.
  • Pursue client advocacy initiatives.
\Required Skills & Qualifications:\
  • Up to 3 years of relevant experience required.
  • Strong direct client relationship-building skills.
  • Client advocacy initiative pursuit experience.
  • Desirable account management experience, preferably in SaaS.
  • Experience with sales CRM applications, such as Salesforce.
  • Excellent communication and presentation skills, with the ability to manage multiple stakeholders.
  • Strong problem-solving ability and natural curiosity about clients' business needs.
  • High resilience and positive attitude when faced with adversity.
  • Passion for technology and solution-centric mindset.
\What We Offer:\
  • Culturally ingrained creativity and innovative collaboration.
  • We value our people; we offer flexible work environments, global service days, comprehensive health benefits, meeting-free days, generous time-off policies, and wellness programs.
  • Global presence with office hubs worldwide, headquartered in New York City, but with locations in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is crucial to us; we prioritize diversity within our teams, foster it through Employee Resource Groups, and provide access to resources and education to promote understanding and dialogue.
\Our Mission:\

We empower leaders with the technology, insights, and connections needed to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative individuals who want to make a difference and create a more sustainable, equitable, and better world.

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