Frontline Customer Service Professional

11 hours ago


Oranmore, Galway, Ireland beBeeCustomerSupport Full time €35,000 - €55,000
Job Description:

We are seeking a professional to provide frontline customer service to our distributor network, coordinate logistics for incoming stock and outgoing orders, drive brand growth, and support the increase of new business.

This role involves developing good business relationships with new and existing customers, working closely with internal and external colleagues to ensure customer service excellence is delivered, processing customer requests and enquiries quickly and accurately to ensure timely delivery, and coordinating delivery and transport method for shipments to customers.

Additionally, this position requires monitoring open orders and following up internally with production & procurement teams to ensure no delays, informing customers on the technical benefits of our products and supporting the resolution of technical queries, and assisting with marketing activities to support brand recognition and sales growth.

Required Skills and Qualifications:
  • Experience in a similar customer facing role
  • Ability to identify customer needs and maximise sales opportunities
  • Confidence to learn and discuss the benefits and technical features of our products
  • Experience with international shipments and dealing across multiple jurisdictions/geographies
  • Strong communication, organisational and administration skills
  • Flexible and pro-active attitude
  • Ability to embrace new ideas/initiatives when they arise
  • Technical or Marketing background/qualification is a distinct advantage
  • Desire to deliver first class customer service
  • Experience of SAP or a similar ERP system
  • Good Microsoft Office skills, in particular Excel
Benefits:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industry: Business Supplies & Equipment

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