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Technical Customer Advocate

1 week ago

Dublin, Dublin City, Ireland Amazon Full time
About the Team
This is a customer support role like no other. As an AWS Support Engineer, you will primarily be responsible for solving customer cases through various contact channels, including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement initiatives.

Job Description
We are looking for talented individuals who are passionate about technology and enjoy helping others. As a Cloud Support Engineer, you will have the opportunity to learn and use groundbreaking technologies, interact with leading engineers around the world, and partner with AWS teams to help reproduce and resolve customer issues. If you have a strong understanding of networking protocols, experience with web-based services and applications, and knowledge of client/server and distributed systems architectures, we want to hear from you.

Responsibilities
  • Learn and use cutting-edge technologies.
  • Apply advanced troubleshooting techniques to provide customized solutions to our customers' unique needs.
  • Work collaboratively with cross-functional teams to drive process improvements and enhance the customer experience.