Diagnostic Equipment Specialist
2 weeks ago
The workshop technician will be part of a team responsible for managing the repair of devices returned to our facility. They will provide technical assistance to customers, field engineers, and the sales team.
Main Responsibilities:- Provide technical support to customers, field service engineers, clinical support, and the sales team.
- Attend internal and manufacturer's training courses, which may require travel outside of the country annually.
- Liaise and communicate with suppliers to resolve problems or report incidents/issues requiring manufacturer input.
- Manage stock and perform administrative tasks.
- Be responsible for completing tasks allocated within the workshop team, following processes and procedures recommended by the original manufacturer.
- The ideal candidate will hold a third-level qualification in biomedical engineering, electronics, electrical engineering, or applied science.
- Good aptitude for electronic circuits and soldering techniques is required.
- Proficient computer skills, with knowledge of Microsoft Outlook, Word, and Excel.
- Ability to work independently and as part of a team.
- Previous experience in a customer support role is advantageous.
- Excellent communication and interpersonal skills, both verbal and written.
- Ability to understand and follow manuals, work instructions, and related information.
- Ability to understand, implement, and maintain quality standards set by us and the equipment manufacturer.
- Knowledge of basic computer technology, PC repair, and networking is advantageous but not essential.
About Us:
We are a leading provider of diagnostic, measurement, and Clinical IT equipment across Ireland and the UK. Our focus areas include ICU, Coronary Care, Operating Rooms, and Maternity. We supply AEDs, training devices, and primary care/GP supplies. We are an equal opportunities employer.
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