Marketing Operations Support Specialist
1 week ago
MongoDB empowers innovators to transform industries by unleashing software and data power. Our developer data platform is a globally distributed, multi-cloud database available in 115 regions across cloud providers.
The Role OverviewYou will manage systems, processes, and workflows that support our business and customers. Your responsibilities include implementing and maintaining program management tools, standardizing and improving processes, ensuring asset and data accessibility, and supporting content and program operations.
Main Responsibilities- Manage Core Systems & Workflows: Implement and upkeep of program management tools to ensure deliverables are logged, workflows are consistent, and stakeholders have the visibility they need to succeed.
- Standardize & Improve Processes: Build and maintain a living library of Standard Operating Procedures (SOPs) that define how recurring processes should run, while continuously identifying opportunities to improve efficiency and scale operational excellence across the organization.
- Ensure Asset & Data Accessibility: Define how marketing assets, insights, and deliverables are organized and shared across teams—ensuring they are kept up to date, properly version-controlled, accessible for the right teams and systems, and easy to find.
- You will also track and reconcile program data (e.g., scorecards, dashboards, events, or content metrics) to provide leaders and other key stakeholders with timely, reliable data.
- 1–3 years of experience in marketing operations or marketing program coordination.
- Strong organizational skills with proven ability to manage multiple projects simultaneously.
- Experience and confidence using project management and collaboration tools (e.g., Monday.com, Wrike, Google Drive).
- Excellent written and verbal communication skills, with the ability and confidence to present to senior-level stakeholders.
- A proactive, adaptable learner with a growth mindset and interest in marketing and developer ecosystems.
- Bonus: experience creating SOPs, managing content libraries, or supporting marketing programs or content workflows (e.g., publishing or managing social channels).
You'll be at the center of how we execute globally. You'll gain hands-on experience with systems, workflows, content operations, and reporting—while supporting our teams and leaders. You'll also be joining a new and growing team, giving you the opportunity to help define and influence how we operate.
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