Operations Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeCommunity Full time €45,000 - €60,000

Community Operations Specialist

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Our ideal candidate is a detail-oriented and highly organized Community Operations Specialist with excellent problem-solving skills. In this role, you will play a key part in assisting our community, providing timely support to users, and helping resolve inquiries accurately and empathetically.

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Responsibilities:

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  • Provide top-notch customer service by responding to user inquiries with speed, accuracy, and empathy">
  • Investigate and resolve issues reported on our platform, such as account support requests and potentially abusive content">
  • Become knowledgeable about our products and community standards to offer informed solutions">
  • Enforce our Terms of Use by monitoring reports of abuse and reviewing content within agreed turnaround times and quality standards">
  • Identify inefficiencies in workflows and suggest improvements to enhance the overall user experience">
  • Recognize trends and patterns, escalating issues outside company policy to the global team">
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Requirements:

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  • Strong personal resilience with ability to operate in pressured and fast-paced environment">
  • High adaptability and positive approach to challenges">
  • Ability to make decisions and solve problems effectively">
  • Effective time management & prioritization skills">
  • Ability to work as part of a team and consistently hit KPIs on time">
  • Proficient in English and Hebrew, with cultural understanding of the market">
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Essential Competencies:

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  • Reliability, consistency, and strong work ethic">
  • PASSION FOR ENSURING A POSITIVE, SAFE USER EXPERIENCE">
  • Flexibility in working in faced-paced environment with different projects">
  • Ability to learn new information quickly">
  • Eligibility to work in Ireland full-time (Stamp 4 or Irish citizenship or European)">


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