Operations Support Specialist

1 week ago

Dublin, Dublin City, Ireland Premium Credit Ltd Full time

Join to apply for the Operations Support Specialist role at Premium Credit Ltd.

Base pay range

Operational Support Specialist FTC
Dublin, Ireland

Why work for us?

  • Competitive salary in the region of €27,000 to €29,700
  • A workplace pension scheme
  • Hybrid working, with very occasional collaborative days in our Dublin office
  • 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
  • Support and investment in your personal development
  • 24/7 access to Employee Assistance Programme and Mental Health First Aiders
The Role

This is an exciting time of growth for us, and we are hiring an Operational Support Specialist to help us within one of our product seasonal peaks. This is a great opportunity to develop new skills and experience.

Reporting to the team manager, you'll provide administrative, processing and customer service support to customers. You'll work as part of a team to ensure strict deadlines are met and achieve your personal targets. Within this regulated environment, you'll follow processes and guidelines, ensuring that your work is accurate and compliant.

Responsibilities
  • Respond to telephone, email and online enquiries, resolving queries within SLA deadlines with a focus on high standards of customer service
  • Update customer information, including (but not limited to) bank details, payment dates
  • Accurately key data to master systems from multiple sources
  • Process charges, refunds and manual payments
  • Maintain and action daily reports
  • Liaise with other department to ensure queries are resolved on first contact
  • Manage workload and ensure tasks are completed to a high standard
Who We Are Looking For
  • Demonstrate numeric and analytical skills
  • Have excellent written and verbal communication
  • Show a focus on providing exceptional customer service
  • Be able to work to deadlines and remain focused under pressure
  • Have the ability to perform to individual targets whilst being a team player

We are committed to providing reasonable adjustments or accommodations for applicants. If you need assistance during the recruitment process, please let us know on the application form or by emailing recruitment@pcl.co.uk.

If you're offered employment, you must prove your eligibility to work from the start date. Residence in the country of employment is required; visa sponsorship is not available at this time.

To work from home efficiently you may be asked to provide your internet speed at the application stage.

Premium Credit is an equal opportunities employer with a strong commitment to Diversity, Equality and Inclusion. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. View our Privacy Notice at: https://www.premiumcredit.com/Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

We reserve the right to close this vacancy early if we identify a number of suitable candidates. We are not engaging agency support for this role and kindly ask agencies not to submit unsolicited candidate details.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Human Resources

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