Senior Technical Consultant

2 weeks ago

Cork, Cork, Ireland beBeeTechnical Full time €90,000 - €120,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing top-notch technical support to customers, resolving complex issues efficiently, and building strong relationships with clients.

About the Role

This is an excellent opportunity for individuals who enjoy working in a dynamic environment, possess excellent problem-solving skills, and have a passion for delivering exceptional customer service.

Key Responsibilities
  • Act as a single point of contact for all technical support cases on ALM, LRE, or UFT from assigned customers.
  • Develop an in-depth understanding of your customers' OpenText environment and configuration to resolve their support cases more efficiently.
  • Develop a strong working relationship and act as an extension of the customer's technical team.
  • Provide reactive and proactive technical support and guidance to assigned customers to improve the performance and reliability of their OpenText solutions and minimize operational issues.
Requirements
  • Calm analytical approach to problem-solving and excellent troubleshooting skills.
  • Professional manner with excellent communication skills, an authoritative voice during critical situations.
  • Strong relationship and team-building skills, with the ability to negotiate and resolve conflict.
  • Helpful, flexible, and willing to go the extra mile to ensure customer satisfaction.
  • Advanced technical support experience with ALM, LRE, or UFT.
What We Offer
  • A global community where trust is foundational, the bar is raised, and outcomes are owned.
  • An inclusive work environment that values diversity and promotes collaboration, innovation, and personal growth.

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