Employee Relations Specialist

6 days ago


Dublin, Dublin City, Ireland ServiceNow Full time
About This Role
  • This is a key strategic pillar and partner to the Global Employee Relations Team and across the region to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team.
  • The role oversees a team of employee relations professionals who provide specialized performance management support to people managers, conduct investigations/grievances, and offer advice/counsel on workplace conflict matters.
Key Responsibilities
  1. Act as regional pillar to ensure centralized internal Employee Relations Case Management (ERCM) tracker is updated and maintained.
  2. Manage and assemble a diverse Employee Relations team that executes on strategic and operational goals.
  3. Conduct low- to moderate-complexity investigations, grievance processes, and disciplinary processes as appropriate.
  4. Provide actionable, data-driven insights and trends to the business while driving process improvements/standardizations.
Requirements
  • Experience in leveraging or critically thinking about AI in work processes, decision-making, or problem-solving.
  • 2+ years of experience as a people leader in Employee Relations/Human Resources; strong coaching skills preferred.
  • A minimum of 4 years' experience in client-facing employee relations roles, including performance management and investigation/conduct processes.


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