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Advanced IT Platform Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeServicenowspecialist Full time €60,000 - €80,000
Job Title: IT ServiceNow SpecialistAre you a skilled IT professional with expertise in ServiceNow? We are seeking an experienced IT ServiceNow specialist to join our team and play a key role in driving platform enhancements, optimizing ITSM processes, and delivering exceptional digital workflows. Key Responsibilities:
  • Act as a liaison between business stakeholders and technical teams to translate business needs into ServiceNow solutions.
  • Analyze and document detailed requirements for ServiceNow modules including ITOM, ITBM, HR, or CSM.
  • Support ongoing development, configuration, and deployment within the ServiceNow platform.
  • Collaborate in Agile/Scrum teams to ensure timely delivery of ServiceNow features and enhancements.
  • Facilitate workshops and stakeholder meetings to gather requirements and present solutions.
  • Use data analysis techniques to identify trends, risks, and improvement opportunities.
  • Ensure alignment of ServiceNow solutions with ITIL best practices and organizational goals.
Required Skills and Qualifications:
  • Experience: Minimum 2 years as a Business Analyst supporting the ServiceNow platform.
  • ServiceNow Expertise: Strong knowledge of platform capabilities and hands-on experience with key modules (e.g., ITOM, ITBM, HR, CSM).
  • ITSM Proficiency: Deep understanding of core ITSM processes – Incident, Problem, Change, Request, and Configuration Management.
  • Methodologies: Working knowledge of Agile/Scrum frameworks; familiarity with Lean or Six Sigma is a bonus.
  • Communication: Excellent communication and stakeholder management skills.
  • Certification: ServiceNow CSA certification required.
  • Education: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.
  • ITIL Knowledge: Solid grasp of ITIL concepts (V3 or V4), especially modules such as High Velocity IT or Service Operation.
Benefits:

If you are interested in this opportunity, please submit your application for consideration.

Job Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Food and Beverage Services and Staffing and Recruiting
Keyword: Servicenowspecialist],