Front Office Service Leader

2 days ago

Bray, Wicklow, Ireland beBeeCustomerService Full time €45,000 - €60,000
Role Overview

The Front Office Manager will be responsible for leading and motivating the front office team to deliver exceptional levels of service to guests. This role requires a strong leader who can oversee all front office functions and ensure seamless execution of guest arrival and departure procedures.

Key Responsibilities:
  • Lead and motivate the front office team to achieve high standards of performance
  • Direct and work with managers and team members to successfully execute front office operations
  • Establish and implement standards to ensure all services offered are of the highest quality
Requirements:
  • Previous experience in a similar position within a luxury hotel environment
  • A full clean driving license is essential for this role
  • Excellent attention to detail and ability to motivate self and team
  • Strong, professional communication skills both oral and written
Benefits:
  • Hotel B&B discounts across the group
  • Discount on bar and restaurant food in a sister property
  • Discount on spa products
  • Comp golf available at Druids Heath to all Neville Hotel team members
  • On-site gym and one free fitness assessment
  • Promotion of bike-to-work scheme and other commuting incentives
  • Meals during shifts and free on-site tea/coffee
  • Provision of employee uniforms
  • On-site healthy snacks
  • Wellbeing initiatives
  • Opportunities for career progression
  • Employee recognition
  • Employee referral bonus
  • Education and training assistance
  • Access to company mentorship program
  • One complimentary individual or family stay in any NH property for 2 nights B/B per annum
  • Complimentary family memberships of health club for partner + all children under 16
  • Health insurance contribution
  • Pension contribution

At our resort, we believe that the success of our business depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility, and professionalism. We offer an excellent opportunity for career growth and development in a 5-star environment.

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