Senior Client Services Representative Munster

3 days ago

Cork, Cork, Ireland beBeeCommercial Full time €55,000 - €75,000
Key Account Manager for Munster Region

About the Role:

We are seeking a results-driven, client-focused professional to join our dynamic commercial team in Munster. In this pivotal role, you will be responsible for managing and nurturing a large portfolio of key accounts, ensuring high levels of customer satisfaction while consistently meeting or exceeding defined KPIs and sales targets.

Responsibilities:

  • Manage a large and diverse portfolio of existing clients across Munster, ensuring regular contact and high levels of engagement.
  • Build and maintain strong, trust-based relationships with key decision-makers and stakeholders.
  • Deliver exceptional customer service, acting as the voice of the customer within the business.
  • Proactively identify opportunities for upselling, cross-selling, and account growth.
  • Meet and exceed individual and regional KPI targets, including client retention, satisfaction scores, revenue, and portfolio performance.
  • Conduct regular account reviews and performance reporting.
  • Work collaboratively with internal teams to ensure seamless service delivery.
  • Resolve client issues promptly, escalating when necessary, and following up to ensure resolution.
  • Maintain accurate and up-to-date records using CRM systems.

Qualifications:

  • Proven experience in account management or client services, preferably managing a large portfolio.
  • A customer-first mindset, with a track record of delivering outstanding service.
  • Strong commercial awareness and ability to hit and exceed KPIs and revenue targets.
  • Excellent interpersonal and communication skills with the ability to influence and negotiate.
  • Proactive, organised, and able to manage time effectively across a high-volume portfolio.
  • Full, clean driving licence and willingness to travel across Munster.
  • Experience using CRM and reporting tools.

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