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Retail Operations Manager

2 weeks ago

Waterford, Waterford, Ireland beBeeLeadership Full time €45,000 - €65,000
Customer Service Manager Opportunity

We are seeking a talented and customer-focused individual to join our team as a Customer Service Manager. As a key member of our retail operations team, you will be responsible for creating a welcoming atmosphere for our customers while ensuring they enjoy our services responsibly.

In this role, you will work closely with the management team to oversee the daily operations of the club, providing exceptional customer service at all times and handling customer queries professionally. You will also be responsible for fostering strong communication between staff and management, recruiting, training, motivating, and retaining a high-performing team.

The ideal candidate will have at least 2 years' experience in a similar role, excellent organisational and planning skills, IT proficiency (Microsoft Word, Excel), and the ability to coach and develop team members to deliver great customer experiences. If you thrive in a fast-paced environment and possess the leadership skills to match, we encourage you to apply.

Key Responsibilities:
  • Support the Management Team in the smooth day-to-day running of the club
  • Deliver outstanding customer service at all times
  • Handle customer queries professionally and in line with company policies
  • Foster strong communication between staff and management
  • Recruit, train, motivate, and retain a high-performing team
  • Maintain high operational standards
What We Offer:
  • A positive and supportive work environment
  • Ongoing learning and development opportunities
  • A collaborative team culture
  • Competitive pay and benefits
Requirements:
  • At least 2 years' experience as an Assistant Manager in retail or hospitality
  • Excellent organisational and planning skills
  • IT proficiency (Microsoft Word, Excel)
  • Ability to coach and develop team members to deliver great customer experiences