IT Service Delivery Specialist

22 hours ago

Dublin, Dublin City, Ireland beBeeTransition Full time €75,000 - €105,000

IT Service Transition Manager

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This role will focus on the delivery of IT service transition projects, ensuring seamless integration of new services into our live environment. A strong background in ITIL v4 and service management tools is essential for this position.

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Key Responsibilities:

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  • Design and implement service transition packages for new or changed services.">
  • Define and validate service components such as SLAs, OLAs, and support models prior to go-live.">
  • Collaborate with technical teams to ensure services are resilient, scalable, and supportable.">
  • Ensure service readiness for various projects and maintain traceability of service design decisions.">
  • Support the implementation of operational resilience and service continuity capabilities.">
  • Contribute to the documentation and rollout of the Service Design & Introduction process.">
  • Standardise templates, workflows, and governance for service onboarding.">
  • Engage in training initiatives across delivery and operational teams.">
  • Liaise with stakeholders in Technology, Risk, Compliance, and Business to support service readiness.">
  • Participate in service readiness reviews and programme governance forums.">
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Requirements:

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A proven track record in IT service transition, preferably within financial services, is required. ITIL v4 certification, project management certification, and proficiency in tools like Visio & Share Point are also necessary.

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What We Offer:

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A unique opportunity to shape the future of finance through innovation and robust IT solutions. Adecco is a disability-confident employer and committed to building a supportive environment for all candidates.

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