IT Service Delivery Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeIT Full time €40,000 - €60,000
Job Overview

We are seeking a highly skilled Service Delivery Professional to join our team. This role is ideal for someone with a solid foundation in IT service delivery or enterprise support who is ready to take the next step in their career.

Main Responsibilities
  • Service Excellence
    • Assist in tracking and reporting on customer SLAs and KPIs.
    • Support implementation of service quality processes and identify opportunities for service improvement.
    • Help coordinate incident and problem resolution activities.
    • Compile and prepare regular service performance reports.
  • Customer Relationship Management
    • Maintain regular contact with assigned support customers.
    • Help organize and participate in service review meetings.
    • Assist with managing support escalations under senior guidance.
  • Change Management
    • Assist in coordinating change requests, ensuring proper documentation and approvals are in place.
    • Track the impact of changes on service delivery and escalate if issues arise.
    • Help identify inefficiencies in service delivery processes and suggest improvements.
    • Participate in improvement initiatives focused on customer satisfaction and operational excellence.
Requirements
  • 2–5 years of experience in IT service delivery, support coordination, or a similar role.
  • Familiarity with enterprise applications, preferably Microsoft Dynamics or related platforms.
  • Basic understanding of ITIL principles and service lifecycle stages.
  • Experience using ITSM tools like ServiceNow or similar.
  • Willingness to learn, take initiative, and grow into a senior service delivery role.
Benefits
  • Opportunity to work closely with senior managers and cross-functional teams.
  • Possibility to contribute to continuous improvement initiatives.
  • Reports to the Service Delivery Services Function.
Additional Information
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting and Information Technology & Services

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