Service Delivery Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeAdministrative Full time €55,000 - €70,000
Job Description">

The role of an IT Service Management (ITSM) Administrator is pivotal in ensuring seamless day-to-day operations of IT service delivery. This encompasses monitoring and resolving incidents and service requests, prioritizing them to maintain service levels and user satisfaction.

Key Responsibilities:

  • Ensure smooth and efficient delivery of IT services across the organization
  • Monitor, prioritize, and resolve IT incidents and service requests to maintain service levels and user satisfaction
  • Coordinate, document, and execute changes in line with ITIL and organizational policies
  • Identify recurring issues and trends to support proactive problem management and prevention
  • Drive continuous improvement of ITSM processes to enhance operational effectiveness
  • Serve as a key point of contact between IT teams, business units, and stakeholders to ensure alignment and transparency
  • Create and maintain knowledge base articles and support documentation to promote self-service and knowledge sharing
  • Deliver training and guidance to end-users and IT teams to improve ITSM adoption and effectiveness
  • Produce clear, actionable reports on IT service performance, supporting data-driven decisions
  • Ensure adherence to company standards, security, and ITIL frameworks
  • Promote collaboration within IT and across departments, contributing to an engaged and effective team culture
  • Perform other duties as assigned to meet evolving business needs
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Required Skills and Qualifications

About You:

  • Solid experience supporting and maintaining ITSM solutions, with a strong track record in service delivery
  • In-depth understanding of ITIL processes; ITIL Foundation or Practitioner certification is desirable
  • Excellent communication skills – clear, concise, and adaptable to both technical and non-technical audiences
  • Strong problem-solving mindset – analytical, resourceful, and proactive in finding innovative solutions
  • High attention to detail – thorough and precise in documentation, reporting, and execution
  • Strong critical thinking – able to quickly assess complex issues and identify underlying causes
  • Self-motivated and organized – capable of managing priorities independently while collaborating effectively in diverse teams
  • Results-oriented – committed to meeting deadlines, delivering high-quality outcomes, and maintaining a positive, solution-focused attitude
  • Trustworthy and professional – handles confidential data with integrity at all times
  • High level of IT competence, ideally from a technical background, with knowledge of enterprise architecture in a service-oriented environment
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