Senior Technical Professional

1 week ago

Cork, Cork, Ireland beBeeProfessional Full time €120,000 - €150,000
Job Overview

Eli Lilly Cork is a global healthcare leader headquartered in Indianapolis, Indiana. We are looking for individuals determined to make life better for people worldwide.

About the Role

Clinical Trial Foundations (CTF), as part of Clinical Design, Delivery and Analytics (CDDA), delivers innovative systems, processes, and information to enable clinical development and speed medicines to patients.

Key Responsibilities
  • Maintain and grow a strong working knowledge of various systems used across CDDA in clinical trials.
  • Use expertise in business process understanding, development, and support to manage CDDA business systems.
  • Provide technical knowledge and help with coordination of all CDDA business system support, maintenance, and deployment activities.
  • Resolve system issues quickly to ensure continued access; apply root cause analysis as needed.
  • Support users with queries and incidents in line with agreed Service Level Agreements.
  • Identify system risks and issues and raise concerns appropriately.
  • Apply knowledge and experience to continuously improve functionality and efficiency.
  • Partner across functions, geographies, and vendor staff as needed.
  • Understand and respond to customer feedback on systems.
  • Manage user access to relevant systems ensuring that users have met the access requirements.
  • Support system testing as needed.
  • Support internal audits and external inspections as needed.
  • Develop and support user training as needed, including maintenance of job aids, FAQs, knowledge base, etc.

Basic Requirements:

  • Bachelor's degree preferably in Computer Science or IT, or equivalent work experience, preferred.
  • Applied experience in medical, quality, clinical drug development, or clinical information flow, preferred.
  • Excellent oral and written communication skills; able to communicate clearly and succinctly with team members and leadership.
  • Strong problem-solving skills; able to anticipate and recognize problems, diagnose root causes and take corrective action to prevent recurrence within the team.
  • Excellent self-management and organizational skills; able to manage workload, set personal priorities and adjust as needed.
  • Flexibility to adjust quickly and effectively to frequent change and altered priorities.

Other Information/Additional Preferences:

  • Advanced degree in relevant field.
  • Experience in clinical development data systems as well as current and evolving technologies to support clinical development.
  • Knowledge and/or experience in project management of data migration and reporting.
  • Good interpersonal and leadership skills.
  • Demonstrated strength in logical thought and critical thinking.
  • Ability and experience in building consensus and resolving conflict to drive progress.
  • Flexibility in approach and/or high learning agility.
  • Ability to adjust to unexpected business opportunities while also being a catalyst for positive change.
  • Knowledge of regulatory and quality requirements governing clinical data development.
  • Exceptional customer focus.
  • Strong collaboration and teamwork skills.

We value diversity and strive to create an inclusive environment. If you require accommodation to submit a resume, please contact us for further assistance.

We are committed to equality and do not discriminate on the basis of protected characteristics.

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