Help Desk Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeTechnician Full time €40,000 - €60,000
IT Support Professional

We are seeking a skilled IT support professional to join our team in Dublin. The successful candidate will provide high-quality services to our internal teams, focusing on troubleshooting hardware and software issues.

  • Responding to helpdesk tickets via phone, email, or support portal is an essential part of this role.
  • Troubleshooting hardware and software issues requires strong analytical skills and attention to detail.
  • Managing user accounts and permissions is crucial for maintaining network security.
  • Assisting with system updates, antivirus scans, and patch management is vital for preventing cyber threats.
  • Escalating complex issues to higher-tier support or specialized teams is necessary for ensuring timely resolution.
  • Documenting issues, solutions, and support processes in knowledge bases is essential for continuous improvement.
  • Setting up new workstations, user profiles, and access credentials requires strong organizational skills.
  • Providing support for VPN, Wi-Fi, and remote access is critical for enabling remote work.
  • Educating users on IT policies, procedures, and basic troubleshooting is essential for empowering employees.
Requirements:
  • 1-2 years of relevant experience in IT support or customer service is highly desirable.
  • Familiarity with Windows OS, Microsoft Office, and basic networking is necessary for success in this role.
  • A Bachelor's degree in IT, Computer Science, or related field is preferred but not always required.
  • Certifications such as CompTIA A+, CompTIA Network+, and Microsoft 365 Certified: Fundamentals can be valuable assets.

At our organization, we believe that diversity and inclusion are key to building a strong workforce. We seek talented individuals from a wide range of backgrounds and experiences to contribute to our team.

This position will involve working closely with other teams, including travel to other locations based on business needs.

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