Technical Support Representative

4 days ago


Dublin, Dublin City, Ireland TechForce Talent Full time
About the Role:
TechForce Talent is seeking a skilled IT Service Delivery Expert to join our team. As an L1 Service Desk Agent, you'll play a vital role in providing technical support to our clients. You'll be responsible for troubleshooting basic hardware, software, network, and system issues, logging and tracking tickets, and escalating to L2/L3 when needed. This is a great opportunity to develop your technical skills and make an impact in a dynamic team.

Your Key Responsibilities:
  1. Be the first point of contact for IT support via phone, email, and ticketing system.
  2. Troubleshoot basic hardware, software, network, and system issues.
  3. Log and track tickets, escalating to L2/L3 when needed.


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