Technical Account Representative

4 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

TN Ireland is committed to empowering businesses with the tools they need to succeed. As our Technical Account Representative, you'll play a critical role in driving adoption and expansion of our software solutions.

About the Role

As a key member of our team, you'll be responsible for managing a large portfolio of mid-market customers across multiple regions in EMEA. You'll design and run at-scale outreach campaigns to drive Notion adoption, collaborate with cross-functional teams to ensure seamless customer experiences, and analyze customer data to identify trends and areas for improvement.

  • Develop and implement strategies to drive customer growth and retention.
  • Build and maintain strong relationships with customers, identifying their needs and providing tailored solutions to drive success.
  • Collaborate with sales partners to ensure strong adoption of Notion.

What You'll Achieve

As a Technical Account Representative, you'll have the opportunity to make a significant impact on our business. Your achievements will include:

  • Driving adoption and expansion of our software solutions, resulting in increased revenue and customer satisfaction.
  • Contributing to the development of our customer success strategy, informing product decisions and shaping the future of our company.
  • Identifying and targeting strategic customers to engage with in order to drive up monthly active users and seat expansion.

Requirements

To succeed in this role, you'll need:

  • 4+ years of experience in customer-facing roles, preferably in the software industry.
  • A proven track record of success in driving customer growth and retention.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.



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