Global Technical Support Representative

7 days ago


Dublin, Dublin City, Ireland TTEC Full time

Career Growth and Development

At TTEC, we're committed to supporting your career growth and development. As a Customer Experience Advocate, you'll have the opportunity to work in a global team that's passionate about delivering amazing service and technology.

Your Key Responsibilities:

  1. Collaborate with internal teams to ensure a positive customer experience.
  2. Use technical skills to troubleshoot and resolve customer issues.
  3. Document customer interactions and ensure follow-up until cases are resolved.
  4. Escalate complex issues to Tier 2 support and Team Lead as required.

Requirements:

  • Prior experience in Technical Support, Electronics, or electrical support.
  • Ability to read, write, and speak English fluently.
  • Aptitude and detail orientation to prepare technical support reports.
  • Comfortable resolving customer issues before escalating to the next level.


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