Global Technical Support Representative
7 days ago
Career Growth and Development
At TTEC, we're committed to supporting your career growth and development. As a Customer Experience Advocate, you'll have the opportunity to work in a global team that's passionate about delivering amazing service and technology.
Your Key Responsibilities:
- Collaborate with internal teams to ensure a positive customer experience.
- Use technical skills to troubleshoot and resolve customer issues.
- Document customer interactions and ensure follow-up until cases are resolved.
- Escalate complex issues to Tier 2 support and Team Lead as required.
Requirements:
- Prior experience in Technical Support, Electronics, or electrical support.
- Ability to read, write, and speak English fluently.
- Aptitude and detail orientation to prepare technical support reports.
- Comfortable resolving customer issues before escalating to the next level.
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