Regulatory Expert for Digital Marketplaces
5 days ago
About the Job:
We are seeking a Regulatory Expert to join our digital marketplaces team. As a key member of our compliance department, you will be responsible for ensuring that products listed on our online marketplace meet regulatory and contractual requirements.
About the Role:
You will work closely with stakeholders to ensure ongoing compliance with regulatory obligations in various territories. Your primary focus will be on product onboarding due diligence, relationship building, post-live monitoring, process improvement, investigations, and corrective actions.
Key Responsibilities:
- Conduct thorough product onboarding due diligence to ensure compliance with regulatory and contractual requirements.
- Establish strong working relationships with the wider marketplace team across the Group.
- Monitor live marketplace listings and remove products as needed, explaining decisions to non-technical stakeholders.
- Collaborate with colleagues to enhance documented processes and procedures.
- Investigate issues arising from customer complaints, reviews, and interactions with verified sellers, assessing technical information and taking appropriate action.
What We Need:
To succeed in this role, you will need a broad understanding of consumer-focused legislation, such as product safety and claims, and experience managing a wide and varied caseload. Strong interpersonal skills and the ability to work successfully with both internal and external stakeholders are essential.
Benefits:
As a valued member of our team, you will have access to a range of benefits, including an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks' holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more.
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