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Technical Support Specialist

3 weeks ago

Mullingar, Ireland beBeeCustomer Full time €45,000 - €60,000

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Technical Support Specialist.

Job Description

In this role, you will be the primary point of contact for our customers, guiding them through the service or repair process with professionalism and courtesy.

Key Responsibilities
  • Welcome customers and handle inquiries in a friendly and efficient manner
  • Determine workshop availability and book vehicles using our dealer management system to maximize productivity
  • Verify payment methods and clarify customer obligations
  • Liaise with Service Department and Parts Department to ensure correct parts are ordered and available when required
  • Communicate effectively with customers to obtain authorization and provide estimates for additional work
  • Handle customer queries and resolve issues quickly and professionally
  • Maintain accurate service records and comply with manufacturer and industry standards
  • Explain all service and repair work completed upon job completion, reflecting it on the invoice
  • Assume duties of the Service Manager or other staff members in their absence
Requirements

To succeed in this role, you must have excellent communication skills, strong organizational abilities, and a commitment to delivering exceptional customer experiences.

Benefits

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. Our goal is to attract and retain top talent who share our passion for excellence.

Other Information

Please note that we are an equal opportunities employer, and we welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.