Asset Manager Portfolio Leader

2 weeks ago

Dublin, Dublin City, Ireland beBeeRelationship Full time €80,000 - €117,500
Job Summary:

We are committed to delivering exceptional service and fostering a collaborative environment for our clients and colleagues. By focusing on building lasting relationships, exceeding expectations, and valuing diversity and inclusion, we strive to create a workplace that reflects our core values.

Key Responsibilities:
  • Manage a portfolio of asset manager clients within Securities Services, ensuring high service standards and client satisfaction.
  • Serve as the key contact and escalation point for all client-related service matters, resolving complex issues efficiently through cross-functional coordination.
  • Establish and manage a governance process to monitor service levels, utilizing KPIs and RAG ratings to drive improvements.
  • Lead remediation projects to address gaps where service delivery does not meet client expectations, ensuring timely billing across all service lines.
  • Advocate for client needs across the business to ensure alignment with service delivery and decision-making processes.
Required Skills and Qualifications:
  • Client Management: Experience managing demanding client relationships and confidently leading client-facing meetings.
  • Communication: Excellent communication and interpersonal skills; capable of influencing across teams and levels.
  • Problem Solving: Strong analytical and resolution skills for handling complex, evolving client issues.
  • Planning & Organization: Ability to manage multiple tasks and priorities under pressure.
  • Leadership: Ownership mentality with the ability to hold stakeholders accountable and broker successful outcomes.
  • Risk Awareness: Incorporates risk and control considerations into daily activities.
  • Self-Management: Independent, results-driven, and able to prioritize effectively.

Equal Opportunities Employer

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