
Procurement Digital Platforms Expert
4 days ago
We are seeking a diligent and skilled Procurement Platform Specialist to join our team. This individual will be responsible for the day-to-day administration of procurement platforms, providing user support, managing tickets, ensuring data integrity, supporting workflow creation and amendment, and assisting with vendor management.
This role requires strong problem-solving and troubleshooting abilities, as well as excellent communication and customer service skills. The ideal candidate will have 3+ years of experience in system administration or IT support, preferably within a procurement, finance, or supply chain environment.
Key Responsibilities:
- System Administration: Provide day-to-day administration and support for procurement systems (e.g., e-sourcing, e-procurement, contract management tools).
- User Access Management: Manage user access controls, including creating new user accounts, modifying permissions, and deactivating accounts as needed.
- Troubleshooting: Monitor system performance and troubleshoot issues, escalating complex problems to the Procurement Manager or IT department.
- System Maintenance: Perform regular system maintenance tasks, such as data backups, updates, and patches.
- User Support: Serve as the first point of contact for user inquiries and support requests related to procurement systems.
- Ticket Management: Respond to and resolve user tickets in a timely and professional manner, documenting solutions and maintaining a knowledge base.
- Training and Guidance: Provide training and guidance to users on how to effectively use procurement systems.
- Data Accuracy: Ensure data accuracy and integrity within procurement systems.
- Vendor Management: Assist with vendor management, including data uploads, imports, and exports as required.
- Workflow Creation: Assist the Procurement Manager in creating, documenting, and improving procurement workflows within the systems.
- Quality Assurance: Test and validate new or updated workflows to ensure they function correctly and meet business requirements.
Requirements:
- Experience: 3+ years of experience in system administration or IT support, preferably within a procurement, finance, or supply chain environment.
- Skills: Familiarity with procurement and finance platforms (e.g., Oracle) or similar enterprise systems, technical systems skills, including experience with user access management, ticketing systems, etc.
- Qualifications: Excellent problem-solving and troubleshooting abilities, strong communication and customer service skills, attention to detail, and a high degree of accuracy.
- Soft Skills: Ability to work independently and as part of a team, build and maintain relationships with key stakeholders, and provide excellent administration skills.
About Our Company Culture:
We believe that people matter, and we strive to put them first. We're dynamic, bravely pushing the boundaries to stay ahead, and we succeed together.
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